Why banks see AI as a shift from product selling to service
There has been a notable 80% reduction in contact centre handling times. Banks and insurers are urged to move away from...
Banks
Why banks still don’t start with your name
An ABF Summit keynote challenged how banks begin customer interactions.Boston Consulting Group’s Platinion Managing Director & Partner Colin Dinn asked...
Hyundai Card banks on data to fuel global ambitions
Its UNIVERSE AI platform is a key export asset after its Japanese launch.South Korea’s Hyundai Card Co. Ltd. is betting...
A big bank’s $75 fee hike tells a story of the financial industry’s arrogance
Open this photo in gallery:TD Bank's July increase in transfer costs is part of a series of fee changes that...
Banks miss $10t wealth opportunity by neglecting affluent women clients
Lack of women advisors and male-focused wealth servicing is hurting wealth managers’ long-term strategies.Women will be at the forefront of...
Aussie banks launch digital locks versus online fraud
Cybercriminals now use AI and deepfakes to scam people.Australian banks have started rolling out digital lock and block capabilities that...
